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Good customer service can make the difference to any business that deals with the public. How to provide outstanding customer service does not come easily to everyone but it can be learned. Whether it is soft skills to handle angry customers or communication skills, there are many tips that can help you improve your employability. […]
Children are confronted with the complex task of figuring out what information they are safe to share, and who they are safe to share it with. This issue is exacerbated by social media, which is complicated enough to navigate for adults, let alone children. In this course children will learn, what emotional boundaries are, how […]
This series aims to provide day home operators management and operational information and resources. Each class can be taken as a stand alone or as a series. Once a student has completed a series of 3 classes, they can receive a certificate in Day home Management levels 1, 2 and 3. Class 2: Purposeful Planning: […]
This series aims to provide day home operators management and operational information and resources. Each class can be taken as a stand alone or as a series. Once a student has completed a series of 3 classes, they can receive a certificate in Day home Management levels 1, 2 and 3. Class 3: Show that […]
If you are studying nursing and need help with English, this class is for you. It will introduce the Canadian English Language Benchmark Assessment for Nurses and then each week help you to develop the skills needed to pass the exams in reading, writing, listening and speaking. November 1: Introduction Nursing in Canada: Give a […]
The goal of Money Matters is to increase financial literacy skills of Canadian adult learners, which leads to increased confidence in managing their personal finances. Join this one class to help you with preparing for the holiday season so you don't end up in debt at the end of the year. Start the new year […]
This is a Beginner online English language class for those that have some basic English learned from settlement classes and other activities (CLB 1 or CLB 2), but need help developing vocabulary, building phrases and sentences, using verbs and tenses, asking questions to build knowledge and learning about Canadian workplaces and culture. In this Beginner […]
Do you have items at home that you think are valuable but you aren’t sure? This session covers often asked questions about antiques. What exactly is an antique? How do you determine exactly what you have? How do you find out what it’s worth? How and where can you sell them? Please bring two items […]
This 2 hour seminar is an introduction to the apps included as part of the free, web-based Google Docs Editors suite offered by Google. It will feature Google Sheets, Slides, Forms and Drawings with a mention of Drive, Google Keeps, Sites and Meet. If there is a greater interest in any of these topics, future […]
Microsoft Excel for Windows PC focuses on developing skills for computer spreadsheet use. Learn valuable computer skills as you progress through each level from Beginner to Advanced. Take all 4 classes of the series and save! Level 1 This session will introduce Excel and its power and potential. Formatting and data manipulation will be explored. […]